Your Bus Didn't
Show Up.Now Rate It.
Think Trustpilot, but for buses. TransitRank is the passenger review network for bus services across Great Britain. Rate every journey, call out ghost buses, and turn your complaint into a public record. The Android beta is open to everyone, today.
Free · Open beta · Runs until 31 December 2026
+50 XP
Review approved
“Driver waited for me!”
Ghost trip reported
Route 75 · 08:14
The problem
Millions of journeys a day.
Almost no passenger voice.
UK public transport runs on data that passengers never see and feedback that operators rarely hear. When a bus doesn't turn up, you're the only witness.
Ghost trips
The app says it's coming. The board says it's coming. It never comes, and officially it was never late.
“Ghost trip again. That's three this week.”
Timetables you can't trust
Printed times, live times and reality rarely agree. You plan your morning around a guess.
“Due in 2 min. For the last 15 minutes.”
Nobody's listening
Complaints disappear into web forms. There's no shared, public record of what passengers actually experience.
“Why is the WiFi always broken?”
Reviews first
The review is the product.
Every journey is a chance to leave a review. Rate the trip, tag what stood out, add a photo or post anonymously. Our team checks every review before it goes live.
Rate it
Stars and experience tags in seconds. Add a photo if you have one.
We check it
Every review is moderated before it appears, so the record stays useful.
It counts
Approved reviews become part of the public record and feed the operator scoreboard.
Free on Android · Open until 31 December 2026
Why complain here
A complaint here doesn't disappear.
Operator web forms are private. Social posts vanish. A TransitRank review is public, structured and counted.
The operator's web form
Private. Hard to track. No public record.
Social media
Public, but scattered. Impossible to compare or count.
TransitRank
Public, moderated, and tied to a route, operator and city. It becomes data.
What happens next
What happens to your review
A review is more than a complaint. It becomes part of a public record, and that record is how change starts.
You rate the trip
01Stars, tags, a photo or anonymous.
We check it
02Moderated before it goes live.
It goes public
03Route, operator and city.
It becomes data
04Feeds the operator and city scoreboards.
Today
- Public, moderated reviews
- Operator and city statistics
- Leaderboards, XP and badges
Where we're going
- Aggregated reports for councils and authorities
- More routes and operators
- iOS and web apps
Our goal is to turn that record into aggregated evidence that councils and transport authorities can use. That means statistics and trends, never individual reviews or personal details. We're building that case one review at a time.
Why we're building this
We're passengers too. We got tired of waiting at stops for buses that never came.
TransitRank started with a simple idea: if every passenger could log what really happened on their journey, together we'd have the clearest picture of UK transport anyone's ever had.
Ratings, ghost trips and delays, all in one place and all in public. Good drivers and good routes get the credit they deserve, and bad days become visible. The record comes first, then the case for change.
Our goal is to turn that record into aggregated evidence that councils and transport authorities can use to improve services. We're building that case one review at a time.
Built by passengers, for passengers.
Inside the app
Reviews are the heart. Here's everything around them.
The Android beta ships with the full TransitRank experience. Here's what's in your pocket.
Rate the trip. Report the ghost bus.
Rate a journey in seconds, tag what stood out and add a photo. Every approved review becomes part of a public record of passenger experience.
- Star ratings and experience tags
- Photo uploads and anonymous posting
- Mark reviews as helpful
Live departures, from stops across Great Britain
We show the live data operators publish through the national Bus Open Data Service, next to the timetable. Delays are flagged and stale data is marked. If a bus doesn't turn up, review it. We can't make the data perfect, but we can make it visible.
- Live and scheduled times side by side
- Delays flagged, stale data marked
- Save your regular routes
- Browse the next 9 days
Every stop around you
Open the app and see the stops nearby, the services that call there and what's due next. Tap any stop for its full details.
- Nearby stops on a map
- Services, stop info and disruptions per stop
- Plan a journey between any two stops
Disruptions before they ruin your day
Live service alerts for your area and alerts for the routes you care about, so diversions and closures don't catch you out.
- Area-wide disruption feed
- Alerts for your saved routes
- Clear severity at a glance
See who's really running on time
Your reviews become the record: operator and city rankings, delay and cancellation trends, and the public Operator Accountability Board.
- Operator and city rankings
- Delay and cancellation trends
- Your own travel statistics
Get rewarded for every contribution
Earn 50 XP every time a review is approved, plus a daily streak bonus. Level up, keep your streak alive and unlock perks along the way.
- 50 XP per approved review
- Daily streak bonuses (5–15 XP)
- Levels, perks and achievement badges
Why join the beta now
Early passengers get the best seats.
The open beta runs until 31 December 2026. Everyone who joins gets something that later users won't.
A Beta Tester badge. Forever.
Join before the beta closes and a Beta Tester badge goes on your profile for good. It won't be available again after launch.
Start your journey early
The XP, levels, streaks and badges you earn in beta carry over. On launch day you're already climbing while everyone else starts at zero.
Up to 300 XP per bug
Found something broken? Report it from the app. Every confirmed report earns XP, credited straight to your account.
Shape what we build
We review every report and suggestion. Beta testers help decide what gets fixed next.
The beta bug hunt
Break things. Tell us. Earn XP.
1. Spot it
A crash, a wrong time, a dead button. Anything that feels off.
2. Report it
Describe what happened and add up to 3 screenshots.
3. Get rewarded
We review it, and once it's confirmed your XP lands automatically.
Sign in before reporting so XP reaches your account. Guests can still report anonymously, but anonymous reports can't earn XP.
XP for confirmed reports
Minor
Cosmetic issue or typo
Standard
Something broken, with a workaround
Major
Broken flow, wrong data or a crash
Critical
Security issue or exploit
Our team sets the reward for each report based on its impact. Duplicates and by-design behaviour are thanked, but not rewarded.
Free on Android · Open until 31 December 2026
Roadmap
Android first. iPhone and Web are on the way.
While the Android beta is running, we're actively working on both the iOS app and the web app. One account, everywhere.
The plan
Three stops between here and launch.
Android ships first and stays open while the other two platforms are built on the same foundations.
Join the Android beta- Beta liveNow
Android open beta
The full app, available to everyone on Google Play right now.
- Milestone31 December 2026
Beta closes
Final week for the Beta Tester badge — it never comes back after launch. Everything you've earned carries over.
- In developmentNext
Public launch on Android, iOS and Web
iPhone and the web app ship on the same foundations. One account, your XP and badges synced across every device.
iPhone and web are in development.
TransitRank is Android-first. The iPhone and web apps are being built on the same account, XP and badges. Follow the build on X for the moment they open.
Follow @transitrank_ukFAQ
Questions, answered.
Complain once.It counts.
Join the Android beta and turn your next bad journey into public evidence. Claim your Beta Tester badge and start earning XP before launch.
Open beta until 31 December 2026